Refund policy

Returns, Exchanges and Refunds

Your satisfaction is our goal. We accept returns of unworn stock purchases, less shipping costs, within 14 days of purchase. If returned between 15 and 30 days of purchase, an exchange, or merchandise credit to be used on a future purchase will be granted. The Loupe is not obligated to offer an exchange or merchandise credit beyond 30 days after the date of purchase. To return or exchange an item, or receive a merchandise credit for an item, the item must be received unworn and in its original condition for the return or exchange to be processed. All refunds will be issued to the original form of payment. Shipping charges will not be refunded. Special orders and customized orders are non-refundable and cannot be returned.

To return, exchange or receive a merchandise credit for an item you purchased through the Site in accordance with these Terms and Conditions, you must first contact The Loupe at 612-339-1588 or by email at concierge@theloupempls.com. Any approved returned or exchanged item must be shipped, prepaid and insured, to us at:

 

The Loupe
Attn: Returns
212 3rd Ave N Ste. 106
Minneapolis, MN 55401

The customer bears the risk of loss on any item returned to The Loupe. The Loupe must receive the item within the periods required by this Section 5 in order to return, exchange or offer a merchandise credit for an item, as applicable.

Refunds are processed as soon as possible once your returned item is received and inspected. Payment refund processing times vary according to the payment method. Processing times for credit cards vary by issuer, as do processing times for a return in the form of a check. We will send an email copy of the Return Receipt at the time it is processed.

For a gift, a merchandise credit or exchange will be issued for the full value of the merchandise when accompanied by a gift receipt so long as the item is returned or exchanged within the applicable time period set forth in this Section 5. Deposits on special orders are non-refundable and cannot be returned or exchanged.