Frequently Asked Questions
If your question is not addressed here, please contact us.
FAQs
When can I expect my order?
When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email. We do not ship on the weekend or US major holidays. if there are time constraints on your order, please contact us with your order number and we will do our best to accommodate.
What shipping carrier do you use?
We offer complimentary FedEx two-day shipping. Overnight delivery will be charged a flat rate of $25. Saturday delivery is also available at an additional cost.
Do you ship outside of the US?
Not at this time. Please contact us to coordinate other shipping options. Stay tuned for our International Shipping updates.
Will my order be safe in transit and delivery?
We insure all packages against theft and accidental damage while in transit. All orders require signature upon delivery. Once the package is delivered and signed for, we are no longer liable. Each piece of our jewelry is handmade and subject to an intensive quality control process before it is sent to you. We encourage you to inspect each package immediately upon receipt. Should you receive an item you believe to be damaged, please contact us.
Do you ship to P.O. Boxes?
We are unable to ship to P.O. boxes. If you entered a P.O. box as your delivery address, we will contact you for an alternative address. Please note, any changes to your shipping address may delay delivery.
Can I request my purchase to be gift-wrapped?
All purchases made in our boutique or online will arrive packaged in either The Loupe branded packaging or Designer packaging. For any special gift-wrapping requests please contact us and we will do our best to accommodate your request.
Is in-store pickup available for items purchased online?
Absolutely! Please contact us to indicate in-store pickup or even curbside delivery.
Is Courier service available for items purchased online?
We offer courier service in the Metropolitan Minneapolis area for $25.00. Please contact us to make arrangements.
What if I need to change or cancel my order?
Please contact us immediately if you need to change or cancel your order. Once we have shipped your order, we are not able to make changes or cancellations.
How can I track the status of my order?
We will send you an email confirmation with your tracking information as soon as we ship your order. You can also sign in to your account to view and track orders.
Can I place an order by phone or email?
Absolutely! You are welcome to contact us directly and work with one of our sales professionals to place your order by phone or email.
What is your return policy?
We accept returns of unworn stock purchases within 7 days of purchase for a full refund. Any return request made between 8 and 30 days of purchase, an exchange or merchandise credit will be issued for use in future purchase. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable. Altered products and special orders cannot be returned for exchange or refund. All pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse an exchange if the piece received is determined to be damaged. All international orders are final sale.
What is the process for returns and exchanges?
Contact us to request a return of your purchase.
Refunds are processed as soon as possible once the item is received and inspected. Payment refund processing times vary according to the payment method. Processing times for credit cards vary by issuer. We will send an email copy of the Return Receipt at the time it is processed.
Return Shipments should be securely packaged, preferably double-boxed, and mailed with tracking service via a major carrier (USPS, FedEx, UPS). Insurance is recommended for your protection.
If you are in the Minneapolis Metro area and want to return in boutique, simply bring in your packing slip and credit card used to place order to our store.
How do you handle repairs?
Jewelry Sold at The Loupe has been hand-crafted by our talented Designers and jewelers. Natural wear or accident may result in a piece of jewelry getting damaged or broken. If this has occurred, contact us and we will work with you in returning to us for evaluation. When we receive and review the piece we can best determine the course of action for the repair. We are likely to send it back to the Designer’s studio for repair. This process can take 2-8 weeks depending on the diagnosis. There may be a charge associated with the repair. Return repair shipments should be securely packaged and mailed with tracking service via a major carrier (USPS, Fedex, UPS). Insurance is recommended for your protection. You can also give us a call and we are more than happy to work through this via phone.
Do I need to create an account to make a purchase?
No, you do not need to create an account to make a purchase, however, creating an account allows you to save your address and payment information for quicker check out.
If you don’t create an account at time of purchase, you will be able to do so later to view all past orders as long as the same email address is used.
What forms of payments do you accept?
Currently, The Loupe accepts all major credit cards. We take every precaution to protect the security of our guests and use industry-standard encryption technologies when receiving customer data exchanged on our site.
Will I be charged sales tax?
If we are shipping in the state of Minnesota we will charge Minnesota Sales tax. When shipping out of State you will not be charged sales tax at this time.
Can I get an appraisal for my purchase?
We do not offer appraisals, for pieces purchased in our boutique or on our site we can offer a Statement of Value upon request.