Orders placed by 2:00 PM (Central Time) are typically dispatched the same day; those received after this time, or on weekends and major holidays, will ship the following business day.
Complimentary 14-Day Returns
We are pleased to accept returns of unworn, stock items within 14 days of purchase for a full refund, excluding shipping costs. Returns made between 15 and 30 days of purchase may be exchanged or credited toward a future purchase.
Gift Wrapping
Every piece from The Loupe is presented in our signature packaging, designed to reflect the elegance of what lies within.
Should you wish to include a personal message, our client care team will be delighted to assist with a custom note.
When you own a piece from The Loupe, you gain more than just exceptional jewelry, you gain access to the expertise of our dedicated sales professionals. From cleanings and repairs to fit alterations or custom projects, our passionate team is here to support you at every step. We individually assess each request and provide expert guidance on any recommended services to ensure your piece always looks and feels its best.
Repairs/Adjustments
Whether your piece needs a clasp replacement, stone tightening, resizing, or general restoration— The Loupe is here to help. We coordinate all service work directly with the original designer whenever possible, ensuring your jewelry is cared for with the same craftsmanship and attention to detail it was created with. All services are completed off-site, and our team will personally assess your piece and guide you through the recommended next steps. Turnaround times may vary depending on the designer and scope of work.
Customization
The Loupe proudly offers custom design services in collaboration with our network of exceptional designers. Whether you're envisioning a one-of-a-kind engagement ring, reimagining a family heirloom, or creating something entirely new, our team will work closely with you to bring your vision to life. We'll guide you through every step — from initial concept and designer selection to final creation — ensuring a seamless and personalized experience. Custom timelines and pricing will vary based on the scope of the project and the designer involved.
To begin your custom journey, we welcome you to visit our boutique to speak with a sales professional, book a private appointment, or call us directly — we’re here to help craft something truly unique.
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